Silk topper

Shipping & Delivery Terms & Conditions

Processing Time:
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.

Shipping Time:
Delivery typically takes 3–7 business days for domestic orders and 7–14 business days for international orders. Delivery times may vary based on destination and courier delays.

Shipping Fees:
Shipping rates are calculated at checkout based on location and package weight. Free shipping may be applied to eligible orders as stated in the promotions.

Order Tracking:
Once shipped, a tracking number will be emailed to you. Please allow up to 24 hours for tracking information to update.

Incorrect Address:
We are not responsible for items shipped to incorrectly provided addresses. Please double-check your details before checkout.

Customs & Duties (International Orders):
Buyers are responsible for any customs fees, taxes, or import duties that may apply.

Lost or Delayed Packages:
We are not liable for delays caused by the courier or external factors. If a package is lost, please get in touch with us so we can assist with a claim or replacement where applicable.

Delivery Issues:
If your order arrives damaged or incorrect, notify us within 48 hours with photos for review.